Frequently Asked Questions
Everything you need to know about Hario home essentials.
What is the standard shipping time for furniture and decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are Hario products covered by a warranty?
Yes, all Hario furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Currently, we only ship within North America. We are working on expanding our logistics to support international shipping in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for larger purchases.